The airline said no
It offered a voucher instead of money
You can say no. A voucher is allowed only if you agreed to it in a signed agreement.
Strong answer
If you already signed for a voucher or accepted one, your position is much weaker. Read what you agreed to before you reply.
What the courts and the law say
- Regulation 261/2004, Article 7(3). Compensation is paid in cash, by bank transfer, bank order or cheque. Vouchers are allowed only with the passenger's signed agreement. Read it
We read each ruling in the official text on 3 and 4 November 2026. The EU has adopted new EU261 rules that apply from 23 October 2027 (Regulation (EU) 2026/2202). Until then the current rules apply. We have not yet confirmed how the new rules treat earlier flights, and we will update this site before that date. Not legal advice.
Your reply
Fill this in and copy the reply into an email or the airline's form. None of it leaves your device.
If it still says no
For EU261, complain to the national enforcement body of the country where it happened, use an Alternative Dispute Resolution body, or use the European Small Claims procedure. For UK261, use the airline's Alternative Dispute Resolution scheme, or the UK CAA if it has none.
Want a person to look at your case? In England and Wales, try Citizens Advice, whose flight delay page lists a consumer helpline. If you live in the EU, Norway or Iceland, your European Consumer Centre gives free advice on your rights when you travel in another country there.
Rather not argue?
AirHelp and Compensair both say they can take a claim the airline has already refused. No win, no fee, but they keep a share when they win, so check the fee first.
We may earn a commission if you use these links. Claiming yourself is free and you keep 100%.